Scope of services
We take over the daily operation of your short-term rental in Kyiv and the surrounding area. Guest messages are answered within 30 minutes, 08:00 to 22:00 Kyiv time, with an on-call line outside those hours.
Every fault becomes a ticket with a timestamp, a status and a quoted cost. Nothing above your threshold is booked without your approval.
Service scope
Guest communication, booking calendar reconciliation, cleaning coordination and maintenance ticketing run as one linked routine, so a late checkout does not turn into an unfilled night.
Enquiries, booking questions, arrival instructions, in-stay requests and departure notes are answered from your listing accounts, in the language the guest wrote in.
Guest messages answered within 30 minutes, 08:00–22:00 Kyiv time, with an on-call line outside those hours.
Each morning reservations are checked against the cleaning schedule and the open maintenance list, and conflicts are corrected before a guest sees them.
Turnovers are dispatched to vetted cleaners with a fixed window between checkout and check-in, and closed only after photo confirmation.
Every fault becomes a ticket with a timestamp, a status and a quoted cost, and nothing above your approval threshold proceeds without your written go-ahead.
You keep ownership, hold your own booking accounts and can end management in writing. Compare the two operating models in our coverage comparison, or send us your property details.
Service boundaries
Response time, cleaner dispatch, maintenance logging and calendar conflicts are what decide whether a short-term rental stays calm. These are the differences we commit to in writing.
| Operation | Without management | With kyrovela.com |
|---|---|---|
| Guest response time | Messages wait until you finish work. Enquiries land the next morning, after the guest has booked somewhere else. | Guest messages answered within 30 minutes, 08:00–22:00 Kyiv time, with an on-call line outside those hours.avg. reply 12 min |
| Cleaner dispatch | You phone around the cleaners you know and hope one is free before the next check-in. | Cleaning coordination starts at checkout: a cleaner is assigned, and the flat is marked ready only once the job is confirmed.same-day turnover |
| Maintenance logging | Faults live in your memory or in a chat thread. No cost history, no proof the repair happened. | Every fault becomes a ticket with a timestamp, a status and a quoted cost. Nothing above your approval threshold is approved without you.full ticket history |
| Calendar conflicts | A double booking is discovered by the guest standing at the door. | Booking calendars are checked each morning across the platforms you use; conflicts are flagged and closed before check-in.daily 09:00 check |
We work with the booking platforms you already use. We are an independent company and we are not affiliated with, endorsed by or acting on behalf of any platform. You keep ownership, set your rates and minimum stays, approve repairs, and can end management in writing.
Closing note
Tell us the address, the booking calendars you use today and the guest messages you want answered faster. You get a written scope back within one business day. Guest messages are answered within 30 minutes, 08:00 to 22:00 Kyiv time, with an on-call line outside those hours.
You keep ownership, your own platform accounts and rate control. Every fault becomes a ticket with a timestamp, a status and a quoted cost. Management ends in writing whenever you decide.
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